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Why is my profile not verified?

Why is my profile not verified?

Possible Reasons

  • User created a new profile ( Entered a new or incorrect ID document number at login)
  • User did not go through the verification process ( Pictures of document or Selfie not submitted)
  • User Failed Verification Process ( Pictures are not clear enough )
  • User Did not complete the verification process 

Possible Solutions

  • Login with the correct ID document number you registered with initially 
  • Retry the verification process with better pictures (Quicker process)
  • Contact us through Whatsapp ( +27 79 636 0240 ) and submit your pictures (Manual process will take longer.)
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