Why is my profile not verified?

Possible Reasons

• User created a new profile ( Entered a new or incorrect ID document number at login)
• User did not go through the verification process ( Pictures of document or Selfie not submitted)
• User Failed Verification Process ( Pictures are not clear enough )
• User Did not complete the verification process 

Possible Solutions

• Login with the correct ID document number you registered with initially 
• Retry the verification process with better pictures (Quicker process)
• Contact us through Whatsapp ( +27 79 636 0240 ) and submit your pictures (Manual process will take longer.)